Privacy Policy

Riddle's Appliance ("we," "us," or "our") values the privacy of visitors to our website, riddlesappliance.com (the "Site"). This Privacy Policy explains what information we collect, how we use it, and the choices you have. By using our Site, you agree to the collection and use of information as described here.

Information We Collect

Information You Provide to Us

  • Contact & Service Requests. When you fill out a form on our Site, such as our homepage contact form or our Contact page, we collect information like your name, mailing address, email address, phone number, and details about what you're reaching out about (for example, appliance information, a service request, or parts inquiry).

  • Blog Comments. If you leave a comment on one of our blog posts, we collect your name, email address, and the content of your comment.

  • Phone & In-Store Communications. If you call or visit one of our two locations, any information you share with our staff (for example, in connection with a purchase, delivery, or service appointment) is handled according to this policy, to the extent it's recorded electronically.

We do not currently process online payments or purchases directly through the Site; sales, financing, and payment are handled in-store or by phone.

Information Collected Automatically

Like most websites, our Site may automatically collect certain technical information when you visit, including your IP address, browser type, device type, and general usage data (such as which pages you view). This helps us understand how visitors use the Site and keep it running smoothly.

Cookies

Our Site may use cookies or similar technologies to support basic site functionality and to understand site traffic. Most browsers let you control or disable cookies through their settings; disabling cookies may affect how some parts of the Site function.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries, service requests, and comments;

  • Provide information about our products, services, deliveries, and installations;

  • Improve our Site and better understand how visitors use it;

  • Maintain the security and proper functioning of our Site;

  • Comply with applicable laws or legal requests.

We do not sell your personal information.

How We Share Your Information

We do not share your personal information with third parties except in the following circumstances:

  • Service Providers. We may share information with vendors who help us operate our Site or business (for example, our website hosting provider), solely to help provide those services.

  • Legal Requirements. We may disclose information if required to do so by law, or if we believe in good faith that disclosure is necessary to comply with legal process, protect our rights, or protect the safety of others.

  • Business Transfers. If Riddle's Appliance is ever involved in a merger, sale, or transfer of assets, customer information may be transferred as part of that transaction, subject to this policy.

  • With Your Consent. We may share information for any other purpose with your permission.

Third-Party Links

Our Site may contain links to third-party websites (such as appliance manufacturer pages or social media). We are not responsible for the privacy practices of those third-party sites, and we encourage you to review their privacy policies before providing any information to them.

Data Security

We take reasonable measures to protect the information you provide to us. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can remove it.

Your Choices

  • You may choose not to provide certain information, though this may limit our ability to respond to your inquiry.

  • You may request that we delete personal information you've submitted to us (such as through a contact form) by reaching out using the information below.

  • You can control cookies through your browser settings at any time.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

Riddle's Appliance Email: [email protected]

Red Lion, PA: 33 East Broadway, Red Lion, PA 17356 — (717) 244-8523 

York, PA: 2159 White Street, Suite 9, York, PA 17404 — (717) 854-8782